KELVIN MACDONALD FRASER - 'THE FAMILY SOLICITOR'
FAMILY LAW ADVICE - WESTON-SUPER-MARE, SOUTH WEST, GREATER LONDON, AND ACROSS ENGLAND & WALES
 
 
CONTACT DETAILS
THE FAMILY SOLICITOR IS LOCATED IN WESTON-SUPER-MARE, BUT ADVISES CLIENTS ALL ACROSS ENGLAND & WALES
 
 
SRA 'required information' about complaints process
Like all Solicitors we are required to set out the following information
 
 
LEGAL COSTS - THE FAMILY SOLICITOR IN WESTON-SUPER-MARE
Kelvin MacDonald Fraser has been practicing as The Family Solicitor in Weston-super- Mare since May 2000
 
 
Specialist Divorce & Family Solicitors Weston-Super-Mare
The Family Solicitor offers specialist divorce advice in Weston-super-mare. For Free Initial Advice, contact me on 07837797427
 
 
DIVORCE SOLICITORS - WESTON-SUPER-MARE - FIXED FEE
We offer a Fixed Fee for Divorce, whether you are based in Weston-super-Mare, Worle, or anywhere else in England & Wales
 
 
SUPPORT THE NHS
Our NHS is underfunded and understaffed. We need to fight for proper funding, and against privatisation. More details on this page
 
 

SRA 'required information' about complaints process

Information about our complaints process, raising concerns to the Legal Ombudsman and to ourselves

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service we have provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns and we will do our best to resolve any issues at this stage.  However, ifyou then decide that you wish to make a formal complaint, let us know and we will send you a copy of our written complaints procedure, setting out the process.


The Solicitors Regulation Authority can also help you if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

You can raise your concerns with the Solicitors Regulation Authority.

If we still cannot then resolve your complaint The Legal Ombudsman can help you.    They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving a final response to your complaint

    and

  • No more than six years from the date of act/omission; or

  • No more than three years from when you should reasonably have known there was cause for complaint.

    If you would like more information about the Legal Ombudsman, please contact them.

    Contact details

    Visit: www.legalombudsman.org.uk

    Call: 0300 555 0333 between 9am to 5pm.

    Email: enquiries@legalombudsman.org.uk

    Legal Ombudsman PO Box 6806, Wolverhampton, WV1 9WJ

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